Privacy Policy: 13taxisilvercab
Last updated: 8 August 2025
13taxisilvercab is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information in relation to our taxi services in Melbourne, Victoria.
1. What Personal Information We Collect
We collect the following types of personal information:
Contact details: Name, phone number, email address
Booking details: Pickup/drop-off locations, trip times, and dates
Payment information: Payment method (we do not store card details)
Location data: Real-time GPS location for dispatch and tracking
Driver details (for registered drivers): Name, contact info, licence, and vehicle details
Device data: IP address, device type, browser, and access times (via website/app)
2. How We Collect Personal Information
We may collect your information:
When you book a taxi via phone, website, or app
Through communications (phone, email, or online)
Via real-time location during service use
From third parties (e.g., booking platforms or payment providers) with your consent
3. Why We Collect Your Information
We use your personal information to:
Provide and manage taxi bookings
Track rides and ensure passenger safety
Communicate about bookings or support
Process payments and issue receipts
Comply with legal obligations
Improve services and user experience
4. Disclosure of Personal Information
We may disclose your information to:
Drivers: To facilitate your ride
Payment processors: For transaction processing
Service providers: IT, analytics, or web hosting partners
Regulatory bodies: When required by law
We do not sell or rent your information for marketing purposes.
5. Storage and Security of Information
We take reasonable steps to protect your data, including secure servers, encryption, and access controls. Data is stored in Australia or with compliant offshore providers.
6. Accessing and Correcting Your Information
You may request access to or correction of your personal information by contacting us using the details below.
7. Marketing Communications
You may opt out of promotional updates by clicking “unsubscribe” in emails or contacting us directly.
8. Cookies and Website Tracking
Our website uses cookies to improve user experience. Disable cookies via your browser settings if preferred.
9. Third-Party Websites
We are not responsible for the privacy practices of linked third-party websites.
10. Privacy Complaints
If you believe we’ve breached your privacy rights:
Contact us to resolve the issue
If unsatisfied, lodge a complaint with the OAIC: https://www.oaic.gov.au/
11. Contact Us
For questions or requests:
13taxisilvercab
📍 Melbourne 3000, Australia
📞 +61 459 612 860
📧 Support@13taxisilvercab.com.au
12. Changes to Policy
We may update this policy to reflect legal or operational changes. The latest version will always be available on our website.